4

this is my first post so bear with me here :-)

Background: I have a RAID5 setup with 4 disks that have been working perfect for years. After one drive failed, I installed new drives which where rebuilding but it will mark new drives as smart status fail.

Hardware: HP Proliant ML350 G6, 6Gb RAM, Xeon E5620, BIOS D22 Windows server 2008R2 (updated) Smart Array P410i 4x 300Gb SAS disks 10k

Situation: I bought 6 new hard drives and during rebuild of the array it gets smart status failed. I have tried 5 out of 6 drives and all get the same error.

What I have done: Updated to latest FW for the raid controller and a couple of the hard drives.

I tried to set up another logical drive with raid1 using two of these new drives to test them and it worked without any problem.

All drives have been inserted and taken out during power-on.

Thoughts and questions: Could really all 5 be broken?

Is there any way to clear the smart-fail status?

Here is a fresh taken report from the ACU: https://dl.dropboxusercontent.com/u/15772069/report-4bef4a9c-00000cf8-00000000.zip , the important-looking bit of which says:

ACU Version                             8.70.9.0
Diagnostic Module Version               5.2.64.0
INFOMGR Version                         6.0.1.0
Time Generated                          Monday November 23, 2015 9:22:40AM

Device Summary:
   Smart Array P410i in Embedded Slot

Consolidated Error Report:
   Controller: Smart Array P410i in Embedded Slot
       Device: Physical Drive 1I:1:2
      Message: The physical drive has failed.
   Controller: Smart Array P410i in Embedded Slot
       Device: Physical Drive 2I:1:6
      Message: Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.
   Controller: Smart Array P410i in Embedded Slot
       Device: Physical Drive 2I:1:7
      Message: Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.

Report for Smart Array P410i in Embedded Slot
---------------------------------------------

Smart Array P410i in Embedded Slot : Device Error Report

Device                Severity Error                                                                                    
--------------------- -------- ---------------------------------------------------------------------------------------- 
Physical Drive 1I:1:2 Critical The physical drive has failed.
Physical Drive 2I:1:6 Warning  Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.
Physical Drive 2I:1:7 Warning  Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.

I replaced the drives with another batch and now it seems that smart staus is ok but sometimes Windows complains about faulty blocks or so. :S

These 6 new drives with smart status fail is now inside another server. It is a ML350 G6 with Latest firmware on the P410i controller and also the drives(I think). I have put all 6 drives into a new RAID5 drive and just initialized it finished. It seems working very well but still smart status fail.

I did a CTRL ALL SHOW CONFIG DETAIL, and here is the output. Is there any way of reset the smart staus or so?

Smart Storage Administrator CLI 2.60.18.0

Detecting Controllers...Done. Type "help" for a list of supported commands. Type "exit" to close the console.

` => ctrl all show config detail

Smart Array P410i in Slot 0 (Embedded) Bus Interface: PCI Slot: 0 Serial Number: 5001438005EDDF40 Cache Serial Number: PACCQ9SY70JU Controller Status: OK Hardware Revision: C Firmware Version: 6.64-0 Rebuild Priority: Medium Expand Priority: Medium Surface Scan Delay: 15 secs Surface Scan Mode: Idle Parallel Surface Scan Supported: No Queue Depth: Automatic Monitor and Performance Delay: 60 min Elevator Sort: Enabled Degraded Performance Optimization: Disabled Inconsistency Repair Policy: Disabled Wait for Cache Room: Disabled Surface Analysis Inconsistency Notification: Disabled Post Prompt Timeout: 0 secs Cache Board Present: True Cache Status: Permanently Disabled Cache Status Details: The cache is disabled because one or more attached batteries are not supported by the currently running firmware. Cache Ratio: 25% Read / 75% Write Drive Write Cache: Disabled Total Cache Size: 256 MB Total Cache Memory Available: 144 MB No-Battery Write Cache: Disabled Cache Backup Power Source: Batteries Battery/Capacitor Count: 1 Battery/Capacitor Status: Failed (Replace Batteries) SATA NCQ Supported: True Number of Ports: 2 Internal only Driver Name: HpSAMD.sys Driver Version: 8.0.4.0 PCI Address (Domain:Bus:Device.Function): 0000:04:00.0 Host Serial Number: CZJ941003H Sanitize Erase Supported: False Primary Boot Volume: None Secondary Boot Volume: None

Port Name: 1I Port ID: 0 Port Connection Number: 0 SAS Address: 5001438005EDDF40 Port Location: Internal

Port Name: 2I Port ID: 1 Port Connection Number: 1 SAS Address: 5001438005EDDF44 Port Location: Internal

Internal Drive Cage at Port 1I, Box 1, OK

  Power Supply Status: Not Redundant
  Drive Bays: 4
  Port: 1I
  Box: 1
  Location: Internal

Physical Drives physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS HDD, 300 GB, Predictive Failure) physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS HDD, 300 GB, Predictive Failure) physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS HDD, 300 GB, Predictive Failure)

Internal Drive Cage at Port 2I, Box 1, OK

  Power Supply Status: Not Redundant
  Drive Bays: 4
  Port: 2I
  Box: 1
  Location: Internal

Physical Drives physicaldrive 2I:1:5 (port 2I:box 1:bay 5, SAS HDD, 300 GB, Predictive Failure) physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SAS HDD, 300 GB, Predictive Failure) physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SAS HDD, 300 GB, Predictive Failure)

Array: A Interface Type: SAS Unused Space: 0 MB (0.0%) Used Space: 1.6 TB (100.0%) Status: OK Array Type: Data

  Logical Drive: 1
     Size: 1.4 TB
     Fault Tolerance: 5
     Heads: 255
     Sectors Per Track: 32
     Cylinders: 65535
     Strip Size: 64 KB
     Full Stripe Size: 320 KB
     Status: OK
     Caching:  Disabled
     Parity Initialization Status: Initialization Completed
     Unique Identifier: 600508B1001030354544444634300500
     Disk Name: \\.\PhysicalDrive0 (Disk 0) (Bus: 0,Target: 4,Lun: 0)
     Mount Points: Offline 500 MB Partition Number 1, C:\ 146.0 GB Partition Number 2, D:\ 1.2 TB Partition Number 3
     Logical Drive Label: A0017FDF5001438005EDDF40CEA0
     Drive Type: Data
     LD Acceleration Method: All disabled

  physicaldrive 1I:1:1
     Port: 1I
     Box: 1
     Bay: 1
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE52A2P0000B213CFP2
     WWID: 5000C500437249DD
     Model: HP      EG0300FAWHV
     Current Temperature (C): 33
     Maximum Temperature (C): 62
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

  physicaldrive 1I:1:2
     Port: 1I
     Box: 1
     Bay: 2
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE51A8S0000B213BAGM
     WWID: 5000C5004371B7C5
     Model: HP      EG0300FAWHV
     Current Temperature (C): 33
     Maximum Temperature (C): 68
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

  physicaldrive 1I:1:3
     Port: 1I
     Box: 1
     Bay: 3
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE519840000B212DHLM
     WWID: 5000C500437278E1
     Model: HP      EG0300FAWHV
     Current Temperature (C): 31
     Maximum Temperature (C): 63
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

  physicaldrive 2I:1:5
     Port: 2I
     Box: 1
     Bay: 5
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE521XZ0000B213B62Z
     WWID: 5000C50043760E91
     Model: HP      EG0300FAWHV
     Current Temperature (C): 32
     Maximum Temperature (C): 63
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

  physicaldrive 2I:1:6
     Port: 2I
     Box: 1
     Bay: 6
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE519140000B213A6SG
     WWID: 5000C5004371FB05
     Model: HP      EG0300FAWHV
     Current Temperature (C): 33
     Maximum Temperature (C): 67
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

  physicaldrive 2I:1:7
     Port: 2I
     Box: 1
     Bay: 7
     Status: Predictive Failure
     Drive Type: Data Drive
     Interface Type: SAS
     Size: 300 GB
     Drive exposed to OS: False
     Logical/Physical Block Size: 512/512
     Rotational Speed: 10000
     Firmware Revision: HPDG
     Serial Number: 6SE5194L0000B213BC7W
     WWID: 5000C50043720255
     Model: HP      EG0300FAWHV
     Current Temperature (C): 31
     Maximum Temperature (C): 60
     PHY Count: 2
     PHY Transfer Rate: 6.0Gbps, Unknown
     Sanitize Erase Supported: False
     Shingled Magnetic Recording Support: None

SEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 Device Number: 250 Firmware Version: RevC WWID: 5001438005EDDF4F Vendor ID: PMCSIERA Model: SRC 8x6G

=>`

Here is a fresh ADUreport too after init is done: https://dl.dropboxusercontent.com/u/15772069/ADUReport%20after%20init.zip

  • 2
    From whom did you buy the new HDDs? That is, are they proper HP parts, or did you buy six drives that seemed to be about the right thing? – MadHatter Nov 23 '15 at 9:25
  • 1
    Please post the output of the hpssacli or hpacucli tool: ctrl all show config detail - You will want to update the firmware of all the drives as well. – ewwhite Nov 23 '15 at 12:25
  • All new drives was hp original parts new in anti static bags. Unfortunately they had been put together in a large box with too little packing material if you ask me. So they might got broken during shipping. I will get back soon with detail config as asked. Just fyi: Bay 1-4 is the original bays for the raid drives. – Magnus Eriksson Nov 24 '15 at 11:02
  • I have made an diagnostic report above and put in on Dropbox, isnt the configuration embedded in that very detailed report? – Magnus Eriksson Nov 26 '15 at 8:13
  • I might have ordered the wrong disks, I think they old one are Dual port and new one single port or vice versa. Could that be the problem? – Magnus Eriksson Nov 26 '15 at 8:14
1

Assuming that all 5 new HDs are of the correct type, it's extremely unlikely that all of them are faulty. We've had a similar problem of an HP ProLiant NAS with new disks constantly failing, and we solved it by replacing the disk controller.

  • THe original drives is HP EG0300FBDBR and the new ones is EG0300FAWH. Is that compatible? – Magnus Eriksson Nov 26 '15 at 8:19
  • They seem to have the same specs, however it'd be better to ask HP support about this, giving them the model of your ProLiant NAS. – dr01 Nov 26 '15 at 9:22
  • I am about now to test the final one of six that I ordered. I have also bought 4 other drive from other place which are exactly the same model as original. Will get back with how it goes. – Magnus Eriksson Dec 3 '15 at 8:41

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