We have the following setup:

Windows 2012r2 Remote desktop server (x1) Windows 2012r2 Print server

Network printers are added once to the print server
Printers are installed to users remote desktop session by them navigating to \print_server and right clicking to connect to a printer.

Sometimes (and it seems to be only affecting one printer) we are getting print failures.

When I investigate the user, I can see that the same printer appears to have multiple versions of itself listed, but not duplicated in the control panel.

See screenshot. (domain name blanked out)

Duplicate printer display

I cannot see duplicate printers in the print server, its only listed once, and it only seems to happen to one or two users.

I don't have any group policies in place to push printers, or logon scripts.

Its a fairly simple setup as we only have approx 30 staff and only about 10 of them use our network etc.

Some additional information:

  • We only allow a user one session, they always reconnect to it
  • print redirection is off on the connections (so not a local instance of the printer)
  • We get the issue that the printer will not print until deleted, and re-added - gives various errors, even though it shows as connected / on etc.
  • I wonder if they are just from remote sessions that have not been logged off
    – Drifter104
    Dec 17, 2015 at 13:33
  • @Drifter104, how would this be? Its only showing on one or two users. They are not re-directed printers.? Dec 17, 2015 at 13:34
  • Maybe they are just bad a logging off. Simple answer be to look to see if they have multiple sessions open
    – Drifter104
    Dec 17, 2015 at 13:39
  • We have rds set to reconnect to the same session and only 1 session per user? Dec 17, 2015 at 13:42
  • That's the type of information that belongs in the question
    – Drifter104
    Dec 17, 2015 at 13:49


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