We have the following setup:
Windows 2012r2 Remote desktop server (x1) Windows 2012r2 Print server
Network printers are added once to the print server
Printers are installed to users remote desktop session by them navigating to \print_server and right clicking to connect to a printer.
Sometimes (and it seems to be only affecting one printer) we are getting print failures.
When I investigate the user, I can see that the same printer appears to have multiple versions of itself listed, but not duplicated in the control panel.
See screenshot. (domain name blanked out)
I cannot see duplicate printers in the print server, its only listed once, and it only seems to happen to one or two users.
I don't have any group policies in place to push printers, or logon scripts.
Its a fairly simple setup as we only have approx 30 staff and only about 10 of them use our network etc.
Some additional information:
- We only allow a user one session, they always reconnect to it
- print redirection is off on the connections (so not a local instance of the printer)
- We get the issue that the printer will not print until deleted, and re-added - gives various errors, even though it shows as connected / on etc.