I'm using Exchange 2013 in our environment and I am doing a test for a user with emails older than 5 years in their mailbox. I used the following PS command:
Enable-Mailbox "Username" -Archive -ArchiveDatabase "ExistingDatabaseName" The database is separate from the one their normal user account is on.
The archive command appears to have worked as they now see an "archive" folder on the bottom of OWA and a "Online Archive - email@example.com" mailbox in their Outlook client.
The problem is that there is no data in this folder. I'm assuming there's something I'm supposed to do with retention tags/policies (currently all users are on the default MRM policy). I thought the default was to move everything older than 2 years to the archive mailbox.
Any ideas on how to troubleshoot and resolve this issue?
Edit: Verified user is listed with "Default MRM Policy", There is a "Default 2 year move to archive" rule with type "Default" and retention period of 730 days and action of "archive" in that policy. along with a number of personal rule options as well.