I've been using Arvixe for my hosting and domain registrar business for the last few years but their customer service has cratered and I am out of patience and eager to make a change (of both web host and registrar - I want no part of Arvixe anymore). My problem: Arvixe will not send me the EPP code necessary to transfer my domain. I've tried everything - their web interface, phone calls, support chat, opening tickets, email.. no result. I'll get a boilerplate response that they 'just sent it' or that 'they are investigating' and that's where it ends. My last four inquiries have gotten no response from them at all. I have confirmed that the email address on the domain is correct in WHOIS and that it isn't spam-blocked.
The WHOIS record for my domain lists the registrar as ENOM LLC. I contacted ENOM four days ago and just a reply that Arvixe is a reseller of theirs and that I must deal with Arvixe to resolve this. Arvixe is a non-responsive black hole. What can I do? Has anyone ever encountered this? Does ENOM as the registrar of record in WHOIS have any obligations to this at all? I feel like my domain has checked into the Hotel California.
Any suggestions (diplomatic or brute force - at this point I'm prepared to go to war) would be enormously appreciated. Thanks in advance for any help!