We have our main site hosted in AWS and use Route 53 for the dns settings. I have a subdomain that I need to point to a SquareSpace site.

I have created a seperate zone in Route 53 and was able to add a cname record for the subdomain, but only with the www. prefix. The site is then working with www., but not normaly.

Whenever I try to add the a cname as an alias to the www domain I get the following error:

RRSet of type CNAME with DNS name utilities.housemaster.com. is not permitted as it conflicts with other records with the same DNS name in zone utilities.housemaster.com.

Any idea how I can get this working?

  • Why did you create a separate hosted zone? Mar 2, 2016 at 22:37

1 Answer 1


The error message already told you what the problem was - utilities.housemaster.com is already defined. You can see that here. It looks like NS and SOA records exist.

You need to find where the subdomain is defined already and either add the records you need, or delete it and recreate.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .