I'm stumped. I have dozens of domains, but this is my first "ngo" domain. On tuesday (march 15th, 2016), I set the same servers for my domain "sai.ngo" to

  • ns-1273.awsdns-31.org
  • ns-1547.awsdns-01.co.uk
  • ns-72.awsdns-09.com
  • ns-789.awsdns-34.net

Reference: http://who.is/whois/sai.ngo

However, when looking up the domain using google domain tools, the domain will not resolve using google name servers or on any root name servers.

Nothing seems to be working, unless you query the aws name server directly.

This works fine.

Anyone have have any ideas as to why the domains isn't propagating?

  • 5
    Contact the registrar. Something went wrong on their end. – Michael Hampton Mar 19 '16 at 0:23
  • 1
    @MichaelHampton do you have any idea what they did wrong? What can I ask them to check or do? – Andrew Wei Mar 19 '16 at 0:32

I'm basically parroting Michael here, but this is too much to paste into a comment:

;sai.ngo.                       IN      A
ngo.                    172800  IN      NS      b0.nic.ngo.
ngo.                    172800  IN      NS      d0.nic.ngo.
ngo.                    172800  IN      NS      a2.nic.ngo.
ngo.                    172800  IN      NS      a0.nic.ngo.
ngo.                    172800  IN      NS      b2.nic.ngo.
ngo.                    172800  IN      NS      c0.nic.ngo.
a0.nic.ngo.             172800  IN      A
a0.nic.ngo.             172800  IN      AAAA    2001:500:e::1
a2.nic.ngo.             172800  IN      A
a2.nic.ngo.             172800  IN      AAAA    2001:500:40::1
b0.nic.ngo.             172800  IN      A
b0.nic.ngo.             172800  IN      AAAA    2001:500:c::1
b2.nic.ngo.             172800  IN      A
b2.nic.ngo.             172800  IN      AAAA    2001:500:48::1
c0.nic.ngo.             172800  IN      A
c0.nic.ngo.             172800  IN      AAAA    2001:500:b::1
d0.nic.ngo.             172800  IN      A
d0.nic.ngo.             172800  IN      AAAA    2001:500:f::1
;; Received 395 bytes from in 91 ms

;sai.ngo.                       IN      A
ngo.                    900     IN      SOA     a0.nic.ngo. noc.afilias-nst.info. 1000004846 10800 3600 2764800 900
;; Received 88 bytes from in 17 ms

You can reproduce that with dig +trace +question +additional sai.ngo. This clearly illustrates that the nameservers responsible for ngo are not serving up a referral for sai.ngo...or even acknowledging its existence. Either ngo is having an internal problem, or the name of the domain you registered is not the name that you think it is.

  • 2
    Given the whois record, it seems to be the right domain name. I wasn't aware that Tucows was still in business, though... :) – Michael Hampton Mar 19 '16 at 0:51
  • @Michael Yeah, just saw that too. Definitely looking like technical issues internal to the TLD. ...Didn't see the tucows referral link though... ;) – Andrew B Mar 19 '16 at 0:52
  • @AndrewB & MichaelHampton, thank you both for your help. To be honest, the information you provided doesn't mean much to me, but should to the registrar. I've contacted Hover/Tucows pointing them to this thread. – Andrew Wei Mar 19 '16 at 0:55
  • 2
    @AndrewWei The cliff notes are that you should see sai.ngo. IN NS prefixed records at the bottom if this domain existed. That's the TLD saying "ask these servers for DNS data". Instead, it's saying "sai.ngo? what's that? never heard of it". – Andrew B Mar 19 '16 at 0:58
  • Hover is generally good as I use them and haven't told them to take a flying leap. Talk to their support team, I'm sure it'll get sorted. – Magellan Mar 19 '16 at 1:02

In order for my ngo and ong domain to work, it had to be verified by:


They will ask you for primary, and secondary contact information, as well as supporting documentation proving you control a legally registered non-profit organization. A copy of my articles of incorporation was sufficient to be verified.

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