I have a domain on GoDaddy and have hosted a Magento project on it. I now purchased CloudWay and have migrated on their server. My issue is with URL, I created a subDomain live.******.com and set CNAME from CPanel.

On Firing, this URL my New Hosted page is getting launch but its URL does not remain "live.******.com" there it changes to http://magento-xxxxx-xxxxx-xxxxxx.cloudwaysapps.com/. I am not much aware and tried to search a lot but didn't find the proper solution. Might be I am too new for this.


CloudWays Console enter image description here

DNS enter image description here

  • 1
    You need to set this within your cloudways account. – Michael Hampton Apr 11 '16 at 9:17
  • Can u please provide some more detail, I am newbie to such thing – Mrug Apr 11 '16 at 9:18

Looks like you need to set up an A NAME record as well:


And make sure domain mapping is set up correctly:


And don't forget it takes some time for the new settings to propagate world-wide:

https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746 https://www.siteground.com/kb/what_is_dns_propagation_and_why_it_takes_so_long/

  • I tried these way but still something is going wrong. – Mrug Apr 11 '16 at 9:30
  • And as I said.. Redirection is working fine.. just the problem is with URL that is being displayed. – Mrug Apr 11 '16 at 9:32
  • Please bear in mind DNS propagation: siteground.com/kb/… – JayMcTee Apr 11 '16 at 9:33
  • I did these things two days before :) – Mrug Apr 11 '16 at 9:40
  • You must have missed something, even browser cache perhaps. Perhaps take (censored) screenshots of your DNS, server and Cloudways settings so we can help backtrace your steps and find the missing link. – JayMcTee Apr 11 '16 at 9:56

Short Answer - Just restart the Server

Long Answer - Actually yes, the mistake was I didn't restarted my server after all kind of configurations. But, few things that one has to consider in setting up with CloudWays are,

  • Check the A Record in Domain Registrar's Console. Make sure that it matches with the one that is displayed on Instance summary in Cloudways.
  • Check CNAME provided, It should point to proper instance Name that is displayed in Domain Manager section.

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