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Ok, I'm fuming after having to deal with a MS Support Rep to do a product activation; and now I need to complain to someone.

Has anyone found an actual phone number or e-mail address at Microsoft I can complain too? All I can find is their support pages and the feed back forms for specific support pages.

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  • I figure if that PC-bimbo on the Windows 7 ad can convince MS to build Windows 7 for her, they must be able to straighten out their support people for me :-/
    – BIBD
    Oct 27, 2009 at 15:51
  • This is a) not sysadmin related b) not a real question c) should be CW
    – Izzy
    Oct 27, 2009 at 16:33
  • a) When I'm having problems activating the OS on a server, it is SA related b) definitely real, c) It would be CW only if I was looking for discussion... I was looking for a fact.
    – BIBD
    Oct 27, 2009 at 16:56
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    Is it the fact that you had to deal with somebody to do the activation, or something that happened over the course of the call that has you fuming? If the former, I'm sorry but the answer is "live with it". If the latter, the person's manager will soon catch them giving bad customer service (yes, MS do care about customer service) and the inevitable consequences will follow. Either way, voting to close. Oct 27, 2009 at 18:21

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"We're Microsoft. We don't have to care."

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  • Wasn't that Bell's line?
    – BIBD
    Oct 27, 2009 at 16:09
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    I think the parallels are pretty clear...
    – womble
    Oct 27, 2009 at 16:27
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Call back into the Activation number, and punch in a bunch of bogus numbers to get to a person (or just sit there and ignore the prompts). When a person comes on the line, tell them that you have an issue you need to speak with a supervisor about. Unfortunately without the name of the person there's probably not much they can do, but you can vent to them, and they can and will send it up the chain.

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The only way to make your complaints really heard is the get involved in the MS blogging and beta testing community. I truly believe this is the only real way of getting your voice heard by the actual developers of the software.

Calling/Email "Bob" in Mumbai isn't going to go anywhere.

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  • Actually, it's "Bob" in Mumbai that is the problem.
    – BIBD
    Oct 27, 2009 at 17:00
  • And his boss likely also lives there...
    – unixman83
    May 1, 2011 at 2:58
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You can try one of their Customer Service Solution Centers:

http://support.microsoft.com/contactus/cu_inventory?ws=mscom

But it's probably analogous to shouting into the wind or relieving yourself in the ocean.

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  • been there... no phone number or e-mail.
    – BIBD
    Oct 27, 2009 at 15:49
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Unlikely to get anything changed. If you talk to an unhelpful support person, best thing is simply to hang up and try someone else. If they mention it then you can always say that you were cut off.

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