A visibly upset colleague approached our technical support team this morning. She noted a member of our team had changed her workspace:
Her monitor was turned off (she expected standby mode).
Her chair settings were changed.
She had been logged out, with one of our team member's names in the Windows log-in box.
The first issue seems to have led to confusion and frustration as she wondered why she did not see her PC resuming from standby node.
The second issue seemed to have been a trigger for a need for respect and comfort; apparently it takes her some time to find just the right setting to feel comfortable.
The third issue seemed to stem from her desire to wrap up work prior to a three-month leave in 1-2 days. It can take 1-2 hours for our corporate virus scanner on her older PC to complete a weekly scan, which seems to be triggered on log-in. This reduces her productivity.
After she felt heard about why our team might have needed to do these things, she returned to a pleasant state. But I wondered what "etiquette" might have avoided/minimized triggering all these reactions in her.
A cursory Google search and a search here returned nothing especially insightful. So I thought I would invite reader responses to generate a list of best practices when troubleshooting problems in the workspaces of others.
Thanks in advance for any contributions.