I have a corrupted install of Symantec Endpoint Protection on one of my Windows Server 2012R2 servers and I am trying to manually remove the software (following Symantec's guide). Two of the keys (HKLM\Software\Symantec\Symantec Endpoint Protection\CurrentVersion and HKLM\Software\Wow6432Node\Symantec\Symantec Endpoint Protection\CurrentVersion) I need to delete are giving me the following error as soon as I try and access either key:

CurrentVersion cannot be opened.
An error is preventing this key from being opened.
Details: The system cannot find the file specified.

I have tried removing it in safe mode. I have tried using the RegDelNull utility from SysInternals. I have tried deleting it from the command line (REG /DELETE) and I have tried deleting the parent key. None of these things worked. It is not a permission issue because if I try and go in to the permissions for this key I just get a red X and the message "The requested security information is either unavailable or can't be displayed."

How can I remove these keys?

Your Answer

 

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Browse other questions tagged or ask your own question.