1. My email has been successfully verified:


  2. But I cannot send the emails to others:

    error : 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1.


Can you, please, help me solve this problem?

2 Answers 2


Is this the first time you are using this account with SES? If so then you must be in sandbox mode

If your account is still in the sandbox, you also must verify every recipient email address except for the recipients provided by the Amazon SES mailbox simulator.


You can follow these steps :

  1. Log into the AWS Management Console.
  2. Go to SES Sending Limits Increase.
  3. Fill in the required details and set the limit to your desired usage

Moving Out of Sandbox

  • Glad it helped. Accept this answer if it solved your issue.
    – kn330
    Nov 3, 2016 at 10:32
  • I'm not sure.It's a reminder that "Case Creation Severity : We’ve recently updated the names of case severity levels to make it easier for you to select the response time that best meets your needs." I do not understand what it means.
    – amp
    Nov 3, 2016 at 10:43
  • If you are having issues with requesting a limit raise then simply raise a "Support Ticket" with AWS and they will guide you through the process.
    – kn330
    Nov 3, 2016 at 10:46
  • what is "Support Ticket".? how should i do.
    – amp
    Nov 3, 2016 at 10:56
  • Read the second Link, you will find your answer.
    – kn330
    Nov 3, 2016 at 17:17

You can only send emails from verified domains to verified domains and email addressed In order to send to others, you must move your account out of sandbox mode by contacting AWS support and requesting it:


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