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One of my technicians was supposed to image a computer that has BitLocker enabled. He didn't know the access pin and instead inserted a Dell boot disk to do a soft-restore (keeping all of the clients files and resting windows). There was a warning notifying him that he was clearing the TPM. He pushed "OK" and now the computer boots to a black screen. I have the recovery key and can access the BIOS but that is about it.

I have been googling for a few hours now and I cant find anything that will help. Thoughts?

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In theory you should be able to add the disk to another machine, use the recovery key to unlock the disk, then remove bitlocker. I want to emphasize the "in theory" part as I've never done it, and t is simply theory (IMHO) until it works in the real world.

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  • That was going to be my next step. Thanks for the reassurance. I will have to try this in the morning. – Mike Hendrix Nov 17 '16 at 2:21
  • In theory. Based on the description, I rather suspect that the contents of the drive are permanently lost. – Michael Hampton Nov 17 '16 at 2:24
  • Yeah I don't want to get anyones hope up too much, but it's certainly worth the shot. – Jim B Nov 17 '16 at 14:25

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