One of my technicians was supposed to image a computer that has BitLocker enabled. He didn't know the access pin and instead inserted a Dell boot disk to do a soft-restore (keeping all of the clients files and resting windows). There was a warning notifying him that he was clearing the TPM. He pushed "OK" and now the computer boots to a black screen. I have the recovery key and can access the BIOS but that is about it.
I have been googling for a few hours now and I cant find anything that will help. Thoughts?