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Symptoms

First off; for several HP OfficeJet Printers (such as with the HP Officejet 6500A e-All-in-One Printer - E710a) the HP Installer downloaded from the website, or via the HP Print and Scan Doctor, will NOT install the Drivers for a USB Connected Printer. It just isn’t detected.

NOTE: You can copy the HP Print and Scan Doctor “updated/downloaded” Installation and Driver Files from; "C:\Program Files\HP\HP Printer Name” (i.e. "C:\Program Files\HP\HP Officejet 6500 E710a-f”) to another location such as "C:\Drivers\” for easier access.

Errors

If you try to manually install the Drivers through the Print Management Console, or the Device Manager, you will encounter the following errors:

  • Error when installing Drivers through Print Management: "Unable to install , x64, Type3 - User Mode driver. This operation is not supported.

    • The Microsoft KB Article 3041911 (hxxps://support.microsoft.com/en-us/kb/3041911) is NOT applicable to this issue.
  • Error when installing Drivers through Device Manager: “This operation requires an interactive window station”.

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Assumptions

  • That you know how to install Drivers through the Device Manager & Print Management Console (because it is not part of this guide).

Solution

  1. Browse to the following Directory:
    • "C:\Windows\System32"
  2. Change the Owner and the Security permissions for the following Folders:

    • DriverStore
      1. Right-click the DriverStore Folder and select Properties. DriverStore_Properties
      2. Select the Security Tab at the top, and Click on the Advanced button. DriverStore_Security_Properties
      3. Click on the Change link. DriverStore_Security_Properties_Advanced
      4. Type administrators in the pop-up, and Click OK. DriverStore_Security_Properties_Owner
      5. Check the “Replace owner on subcontainers and objects” box, and click OK. DriverStore_Security_Properties_Replace_Owner
      6. Click on the Advanced button AGAIN. DriverStore_Security_Properties
      7. Click on the Change permissions button. DriverStore_Security_Advanced_Properties_Change_Permissions
      8. Click on the Add button. DriverStore_Security_Advanced_Properties_Add_Permissions
      9. Click on the Select a principal link. DriverStore_Security_Advanced_Properties_Add_Principal
      10. Type administrators in the pop-up, and Click OK. DriverStore_Security_Properties_Owner
      11. Check the Full control box, and Click OK. DriverStore_Security_Advanced_Properties_Add_Principal_Permissions
      12. Check the Replace all child object permission entries with inheritable permission entries from this object and click OK. DriverStore_Security_Advanced_Properties_Propagate_Permissions
      13. Click Yes on the Windows Security pop-up. Windows_Security_Warning
      14. The Security Tab on the DriverStore Properties Window will “appear” to not have the newly added Permissions until they are reopened. Click OK. DriverStore_Security_Permissions_OK DriverStore_Security_New_Permissions
    • The Security permissions on the following Folders may also need to be changed ONLY IF changing the Security permissions on above Folder DOES NOT resolve the issue;

      • drivers
      • DRVSTORE
    • Update the missing HP Printer Drivers Through the Device Manager using the HP Print and Scan Doctor “updated/downloaded” Installation and Driver Files Folder Path Noted in the Question at the top of this page under Symptoms.

References

You cannot install an additional 64-bit driver for a shared printer on a 32-bit print server https://support.microsoft.com/en-us/kb/3041911

"This operation requires an interactive window station” error https://social.technet.microsoft.com/Forums/windows/en-US/40ce7063-3d1e-4297-b682-35d8ef122634/this-operation-requires-an-interactive-window-station-error

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