As the title states, I can send emails fine (including to external addresses like Google), but for some reason I cannot receive them. I have tried creating new email addresses and have the same problem, advice would be great chaps,

A typical error would be:

Jan 10 16:39:59 mail postfix/virtual[15452]: B5F2A408AED: to=<glenn@djrepayments.co.uk>, relay=virtual, delay=1023, delays=1023/0.01/0/0, dsn=4.3.0, status=deferred (bounce or trace service failure)



1 Answer 1


You need to grep the log for the actual error before the line you posted, like this:

egrep "(error|warning|fatal):" 

It will indicate why the bounce or trace services failed.

  • Thank you! Your Answer was just what I needed to create grep -B1 $QUEUE_ID /var/log/mail.log|egrep "(error|warning|fatal):" Mar 17, 2022 at 10:39

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