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Our website works on all non-Microsoft browsers, such as FireFox, Safari, Chrome, Android Browser 5.0/6.0 etc

The error message is the following:

The connection to the website was reset.

Error Code: INET_E_DOWNLOAD_FAILURE

on the screenshot:

The connection to the website was reset

UPDATE:

We haven't tested this error on version of Windows lower than Windows 10 Anniversary and Creators Update.

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  • Can you provide a packet capture of an attempt to access the site from a clean install which never accessed the site before?
    – kasperd
    Jun 25 '17 at 10:08
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    You should copy the error message into the question such that searching and copy-paste will work.
    – kasperd
    Jun 25 '17 at 10:09
  • @kasperd added error messages
    – Salaros
    Jun 25 '17 at 13:42
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    As much as I cringed to "click" the link, I just hit it fine on IE 11 under Win 7
    – Colt
    Jun 25 '17 at 13:53
  • @Colt we don't have such old Microsoft installations. I've updated the question by adding the information on Windows versions we used for tests (Windows 10 Anniversary / Creators Update both Pro and Standard editiobs)
    – Salaros
    Jun 25 '17 at 15:13
1

I've finally managed to fix this nasty issue! Basically it was all about X-Content-Security-Policy header being multi-line in my NGINX config.

So I just flattened this snippet:

add_header X-Content-Security-Policy "default-src 'self'; \
 script-src 'self' https://ssl.google-analytics.com; \
 img-src 'self' https://ssl.google-analytics.com";

into this ugly one-liner:

add_header X-Content-Security-Policy "default-src 'self'; script-src 'self' https://ssl.google-analytics.com; img-src 'self' https://ssl.google-analytics.com";

Now IE and Edge work, yay!

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I hit the same Error with IE & Edge on Windows 10 (Windows 7 was fine)

In my case the cookies were to big, about 6~7kb. If I resized the cookies to < 1kb it worked also for this browser.

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