0

One of my VM's just became unavailable and I am not able to connect. I have deallocated/reallocated, redeployed, and reset password. Nothing works. How to I get the VMAgent to reset so I can connect again?

When I execute this:

Get-AzureRmVM -ResourceGroupName "MyResourceGroup" -Name "SP-SVR1" -Status

I get the following. Note the VMAgent's Level property is Warning and that the message is "VM Agent is Unresponsive"

ResourceGroupName          : MyResourceGroup
Name                       : SP-SVR1
BootDiagnostics            :
  ConsoleScreenshotBlobUri :
https://diagstoreeonatynishp64.blob.core.windows.net/bootdiagnostics-svrl...
Disks[0]                   :
  Name                     : SP-SVR1
  Statuses[0]              :
    Code                   : ProvisioningState/succeeded
    Level                  : Info
    DisplayStatus          : Provisioning succeeded
    Time                   : 11/8/2017 11:43:27 PM
VMAgent                    :
  VmAgentVersion           : Unknown
  Statuses[0]              :
    Code                   : ProvisioningState/Unavailable
    Level                  : Warning
    DisplayStatus          : Not Ready
    Message                : VM Agent is unresponsive.
    Time                   : 11/9/2017 12:06:30 AM
Statuses[0]                :
  Code                     : ProvisioningState/succeeded
  Level                    : Info
  DisplayStatus            : Provisioning succeeded
  Time                     : 11/8/2017 11:47:21 PM
Statuses[1]                :
  Code                     : PowerState/running
  Level                    : Info
  DisplayStatus            : VM running
Improve this question
3
  • can you RDP to that VM now? – Jason Ye Nov 9 '17 at 2:27
  • no i cannot RDP to the machine which is the reason for the post. – ChiliYago Nov 9 '17 at 13:52
  • Could you please download VHD to local Hyper-v, and configure it? – Jason Ye Nov 15 '17 at 7:10
0

How to I get the VMAgent to reset so I can connect again?

Can you RDP or SSH to that VM now?

If you can login that VM, we can upgrade or re-install VMAgent.

If your VM is windows, we can follow this article to re-install it.
If your VM is Linux, we can follow this article to re-install it.

If you can't login to that VM, maybe we can download the VHD to local Hyper-V to install or upgrade Azure VM agent.

Also, we can try to delete the VM and keep the VHD, use that VHD to re-create a VM, in this way, Azure VM agent will running.

Improve this answer
3
  • can this be done via PowerShell remote? – ChiliYago Nov 9 '17 at 15:12
  • @ChiliYago I think we can't do it by PowerShell, because agent seems down, Azure platform and Azure VM communicate with Azure VM agent. Could you download it to local? – Jason Ye Nov 10 '17 at 1:42
  • I ended up restoring a snapshot. I had little time for all these steps. Hopefully MS will find a easier way to do this in the future. – ChiliYago Nov 15 '17 at 17:19

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.