I have an urgent project. I chose the free trial of Google Cloud Platform to create a VM instance that I can configure and put my server in. However it appears that I can't RDP to the VM instance of Windows server 2012 R2. Also, I can't even ping the instance with the external IP. I tried from the Chrome RDP for Google Platform it doesn't work. I tried also the Remote Desktop Connection from my computer still doesn't work. Always showing the same error as shown here. By the way the port 3389 in the firewall is already allowed and given the highest priority of 65535. I don't know what is the problem.
Note: I can't ping the external IP. There must be something that I am missing somewhere could you please help?