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After tons of AppX and "Tile Data Model Server" service headaches, I've now found this in our Windows 10 (Enterprise) SysPrep logs:

ERROR: Failed DeleteInstance AntiSpywareProduct.instanceGuid{GUID}

We have paid support with Trend Micro so I opened a case with them. They just told me to add exceptions for C:\Windows\System32\SysPrep\SysPrep.exe

Not believing this was enough, I also closed Trend Micro before attempting to SysPrep...but it still failed. However, after I uninstalled Trend Micro, SysPrep succeeded....but this isn't an ideal solution.

Am I stuck without AV in our image or there any way around this?

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  • If I had this to do over: hold the vendor's feet to the fire and make them provide a solution or workaround. Dec 20, 2022 at 15:57

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