Currently when i try to use the Remote Console on from my iLO4 ProLiant DL380 Gen9 server I get the pop-up where the console opens however I am unable to see the login user/password prompt or anything.

Note that there are no network issues & this issue can be resolved by restarting the server as it has happened a couple of times before. Also I can see the RHEL logo (RHEL 7.2) and everything on the Remote Console but that's how far it goes.

I am interesting in finding a way I can restart the iLO Remote GUI only instead of restarting the whole server as it is a real pain to close all the services and restart.

Thanks in advance.

migrated from superuser.com Jun 2 '18 at 16:42

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  • Have you tried just resetting the iLO as opposed to rebooting the entire server? The reset iLO option is in the diagnostics menu of the iLO. – fvu Jun 2 '18 at 11:28
  • @fvu Yes actually I already tried reset iLO option but it didn't help at all. The situation in remote console was still the same. – pOrinG Jun 2 '18 at 11:33
  • Voting to move to ServerFault. Likely more users with iLO experience there – Dave M Jun 2 '18 at 12:07
  • @DaveM How do i vote ? Or you mean i go and open another question there ? – pOrinG Jun 2 '18 at 14:39
  • Once you have enough reputation, you chick UP and DOWN arrows next to question. Take the tour for details superuser.com/tour – Dave M Jun 2 '18 at 15:03

This is not an issue with iLO. This is an issue with gdm, or whatever display manager you're using, as thats the component responsible for providing a login window. There also could be an interference with some vnc/teamviewer sessions if they are used. Next time this situation occurs, login via ssh and issue systemctl restart gdm.service and see if it helps.

  • Hi, I faced the same issue again and unfortunately the restart gdm.service didn't help.. I might have to restart server again tonight. – pOrinG Jun 20 '18 at 13:08

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