0

Situation:

  • Exchange server 2010
  • Outlook 2016

Email account when added to Outlook automatically adds a few shared mailboxes. I want to backup (create PST) one of these shared mailboxes. However when exporting the shared mailbox to PST via Outlook it fails with an "Unknown Error." enter image description here

Via Exchange server 2010 itself I've tried the New-MailboxExportRequest (even with -BadItemLimit 9 and -MRSServer ) but the PST created there is smaller compared to the one that Outlook 2016 created till it failed. So I think the New-MailboxExportRequest just stops when it fails, but I have no idea if it is incomplete, successful etc... (I guess incomplete because it is smaller?)

Via C:\Users\wst.WINKING\AppData\Local\Temp\Outlook Logging I used tracerpt foo.etl to see the log file and this is the result:

Files Processed:
    Outlook-20180605T0831020847.etl
Total Buffers Processed 909
Total Events  Processed 375535
Total Events  Lost      0
Start Time              dinsdag 5 juni 2018
End Time                dinsdag 5 juni 2018
Elapsed Time            2777 sec
+-------------------------------------------------------------------------------------------------------------------------+
|Event Count   Event Name           Task            Opcode          Version         Guid                                  |
+-------------------------------------------------------------------------------------------------------------------------+
|          1   EventTrace           0               PartitionInfoExtension 2               {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
|          1   EventTrace           0               Header          0               {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
|          4                        8               0               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|     174885                        1               0               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      87423                        6               2               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      87423                        6               1               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          8                        0               1               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          9                        0               2               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|        150                        0               0               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|        117                        8               2               0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|       3872                        8               0               0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|        121                        8               1               0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|      21320                        6               0               0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|          1                        0               0               0               {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
|         56                        1               0               0               {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
|         12                        0               0               0               {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
|          2                        1               0               0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         83                        13              0               0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         25                        3               0               0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         12                        10              0               0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         10                        6               0               0               {d8d0510d-3f14-4da9-a096-b9c7ad386da0}|
+-------------------------------------------------------------------------------------------------------------------------+
+---------------------------------------------------------------------------------------------------------+
|Event Count   Event Name           Event ID        Version         Guid                                  |
+---------------------------------------------------------------------------------------------------------+
|          1   EventTrace           0               0               {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
|          1   EventTrace           0               2               {68fdd900-4a3e-11d1-84f4-0000f80464e3}|
|      87423                        3               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      87423                        4               0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          2                        194             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        255             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21844                        256             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21874                        258             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21874                        259             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21870                        260             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          4                        262             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          4                        264             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        266             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        267             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21850                        269             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          9                        271             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          2                        313             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          4                        317             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|         10                        327             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21844                        373             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        381             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21844                        387             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21844                        388             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        395             0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        6020            0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          2                        6030            0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          2                        6031            0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        21000           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        21001           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        21002           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|         40                        21003           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        21005           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|        105                        21009           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          8                        21012           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          9                        21013           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|          1                        21014           0               {691e1c12-2693-4d4a-852c-7478657bbe6e}|
|      21320                        5               0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         12                        301             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         13                        302             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         25                        303             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         92                        304             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|       3733                        305             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         89                        306             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|          1                        307             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         15                        309             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         16                        310             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         89                        311             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         25                        314             0               {284b8d30-4aa6-4a0f-9143-ce2e8e1f10f0}|
|         56                        800             0               {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
|          1                        2001            0               {2adf8e23-0af9-43c9-ba4c-952ee130540d}|
|          4                        311             0               {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
|          4                        332             0               {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
|          4                        345             0               {aa8fa310-0939-4ce3-b9bb-ae05b2695110}|
|          8                        151             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|          1                        163             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         16                        177             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         11                        213             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|          1                        216             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|          1                        243             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|          2                        363             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         22                        615             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         18                        623             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         41                        628             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|          1                        635             0               {11adbd74-7df2-4e8e-802b-b3bcbfd04a78}|
|         10                        25338           0               {d8d0510d-3f14-4da9-a096-b9c7ad386da0}|
+---------------------------------------------------------------------------------------------------------+

I can't find any details about these event id's.

When opening the etl with Event Viewer I see that event id 21013 is an Error. and same with event id 21003 and 21012. These errors occur but I can't find any details about these 3 event id's.

Any idea how to correctly export the complete shared mailbox data to PST? (or to figure out which item is creating the failure?)

1

After running "New-MailboxExportRequest" cmdlet, you can run the following command to verify if the the progress of export request is successful :

Get-MailboxExportRequestStatistics -Identity UserName\MailboxExport -IncludeReport | Fl
0

Try to remove the mailbox that you have full access permission from Outlook. Then you need to create a new Outlook profile and resync this account in Outlook. Do the mailbox export again to have a try. If the Cached mode doesn't work properly, try Outlook Online mode to do the export.

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