I'm not sure where I'm going wrong, but I cannot seem to access my website without including the www prefix in the URL, otherwise I can access it fine. I have the following DNS records:

A: @ - directs to

CNAME: *.example.com - is an alias of example.com

And in my .conf file, I have the following:

<VirtualHost *:80>
        ServerName example.com

        Redirect permanent / http://www.example.com/

<VirtualHost *:80>
        ServerName www.example.com

        ServerAdmin webmaster@localhost
        DocumentRoot /var/www/example.com/public

        ErrorLog ${APACHE_LOG_DIR}/error.log
        CustomLog ${APACHE_LOG_DIR}/access.log combined

The file should be working because I can access the site at www.example.com, so I'm not sure if there's a mistake in my Redirect or if it's something else, but I'm struggling to figure this out.

  • 2
    What is the domain name? Aug 31, 2018 at 0:21
  • 1
    A wildcard CNAME to a zone apex is almost certainly not a good idea.
    – womble
    Aug 31, 2018 at 0:33
  • Please stop useless (and bad) obfuscation. Aug 31, 2018 at 2:13

1 Answer 1


You have a CNAME record for "*.example.com" which only accounts for having a . in front of the domain with anything (including "www") preceding it, so it would work if you tried something like test.example.com. Make a new A record with @ in the field where you would put "www".

  • Why would I need to do that if I already have the A record? Aug 31, 2018 at 0:20
  • @user4181107 You need 2 A records: 1 with "www" and 1 with "@", both pointing to the same IP. You can keep your wildcard CNAME as is to catch everything else. You can read more about it here.
    – Jesse P.
    Aug 31, 2018 at 0:21
  • 1
    There is no indication in the question that there is a specific record for www.
    – womble
    Aug 31, 2018 at 0:34
  • 2
    Presumably the wildcard CNAME is doing its job. But without the actual domain name to poke against, we're all just guessing as to what's really going on.
    – womble
    Aug 31, 2018 at 0:37
  • 1
    @user4181107 If that doesn't work, you'll need to tell us your actual domain name so we can look at the records ourselves.
    – Jesse P.
    Aug 31, 2018 at 0:52

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