2

One of my users has Outlook unable to start with "Cannot start Microsoft Office Outlook. Cannot open the Outlook Window" and I've already ruled out existing add-ins. (This is just for background information and is not a part of the question proper.)

When it's starting, a Windows Installer window appears for a few seconds before the error, and Application Event Log has an entry that suggests that an Active Setup session fails:
(excerpt; translated, so may not exactly correspond to what an English Windows would write):

Log name:    Application
Source:      MsiInstaller
Event Code:   1033
Description:
Windows Installer has finished installing the product. Product name: Microsoft Office Professional Plus 2010. Version: 14.0.4763.1000. Language: 0. Vendor: Microsoft Corporation. Installation finished with status: 1635.

So, the question is:

How do I get the msiexec log for this installation to find out what specifically is wrong?

When I run a regular installation, I can just supply the /log <file> parameter. But this time, it's not a normal package installation, and it runs automagically so I can't change the command line.

1

Force Windows Installer to create a log for every installation session with registry settings as per How to enable Windows Installer logging:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Type: Reg_SZ
Value: Logging
Data: voicewarmupx

(the value is but a set of letter flags that can be in any order)

This will create a file MSI*.log in %TEMP% for each MSI's session.

Make sure to delete the value once you're done since these logs take up a lot of space!

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.