One of my users has Outlook unable to start with "Cannot start Microsoft Office Outlook. Cannot open the Outlook Window" and I've already ruled out existing add-ins. (This is just for background information and is not a part of the question proper.)

When it's starting, a Windows Installer window appears for a few seconds before the error, and Application Event Log has an entry that suggests that an Active Setup session fails:
(excerpt; translated, so may not exactly correspond to what an English Windows would write):

Log name:    Application
Source:      MsiInstaller
Event Code:   1033
Windows Installer has finished installing the product. Product name: Microsoft Office Professional Plus 2010. Version: 14.0.4763.1000. Language: 0. Vendor: Microsoft Corporation. Installation finished with status: 1635.

So, the question is:

How do I get the msiexec log for this installation to find out what specifically is wrong?

When I run a regular installation, I can just supply the /log <file> parameter. But this time, it's not a normal package installation, and it runs automagically so I can't change the command line.

1 Answer 1


Force Windows Installer to create a log for every installation session with registry settings as per How to enable Windows Installer logging:

Type: Reg_SZ
Value: Logging
Data: voicewarmupx

(the value is but a set of letter flags that can be in any order)

This will create a file MSI*.log in %TEMP% for each MSI's session.

Make sure to delete the value once you're done since these logs take up a lot of space!

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