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I have a server with the error: 'iLO Self-Test reports a problem with: Embedded Flash/SD-CARD' ' Embedded media manager failed initialization '

HPE advises the following: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097

I've now reached the step of all steps, replace the system board. But I'm wondering what the impact would be if I would not replace the board. I do not use the SD-CARD. I'm not sure what the NAND actually is used for and what it stores, and further more what do I risk if I do not resolve this issue?

I believe it might be loss of logs from the iLO and perhaps even loss of settings from the iLO?

Edit, it is now months later, servers still out of warranty, even found more similar issues with NAND which all fit under this HPE Advisory umbrella. Using the RESTful Interface Tool solves annoying problems with hands on support for the AC power removal part. But sadly I still can't fix all issues. While I've seen some information, in this thread, online and the like. I can't find any conclusive information from HPE what the impact is for NAND issues like this.

3

There isn't too much you can do about this.

Please run the normal firmware updates on the host either via Intelligent Provisioning or the HP SPP bootable DVD.

But since Gen8 systems are end-of-life, there isn't much incentive for HPE to deal with this issue. I've seen this in about 5% of Gen8 servers still in the field.

This should not impact the usability of the server, though.

  • I see much higher numbers than 5% on Gen8 servers sadly. My sample size isn't really high though, I would say 30 - 40 servers with above 25% NAND related errors which can't be solved by the HPE advisory: support.hpe.com/hpsc/doc/public/… . What sample size do you have? – True Aug 8 at 14:42
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There is actually a procedure described by HP to correct the problem with the embedded NAND Flash. We had the same problem and the procedure described in the advisory has corrected the error. After the NAND flash format our server needed a power off and a disconnect from the main power supply. After the following boot the iLO Health was o.k.

Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - How to Format the NAND Used to Store AHS logs, OneView Profiles, and Intelligent Provisioning

  • This document has been the bane of my existence for the last couple weeks. Unfortunately even with the RESTful Interface Tool sending the AuxPwrCycle doesn't fix our NAND problems. Different NAND errors which all eventually fit under this Advisory umbrella. – True Aug 8 at 14:47
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The NAND is used for:

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