Like most companies, we have departments with dedicated staff. We want to set up job email addresses, like accounting@ and sales@. These emails should be seen by multiple staff members. What is the better way to implement this:
- have a separate email account that the staff members all have access to? In this case a reply to an email addressed to sales@ would come from sales@.
- forward an email to sales@ to the appropriate staff members, and thus an answer to an email to sales@ would come from, say, aubrey@.
Both methods have advantages (any replies will be visible to all in the first case) and disadvantages (we use Office365, thus an extra license would be needed for the first case).
What is the best way to set up email accounts for this scenario?