I am trying to create a new VM instance on Google Compute Engine - GCE from a snapshot which I created from a Windows Server 2012 VM Instance a couple of days ago, but I've never been able to RDP cause Windows might not be booting up properly.

I get the Serial Port Output as following:

SeaBIOS (version 1.8.2-20181112_143635-google) Total RAM Size = 0x00000001e0000000 = 7680 MiB CPUs found: 2 Max CPUs supported: 2 found virtio-scsi at 0:3 virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0 virtio-scsi blksize=512 sectors=104857600 = 51200 MiB drive 0x000f2a70: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=104857600 Booting from Hard Disk 0... 2018/12/27 13:20:39 GCEWindowsAgent: GCE Agent Started (version 4.5.4@1) 2018/12/27 13:21:10 GCEMetadataScripts: Starting startup scripts (version 4.2.1@1). 2018/12/27 13:21:10 GCEMetadataScripts: No startup scripts to run. 2018/12/27 13:21:10 GCEMetadataScripts: Finished running startup scripts

When I read the serial port 2 I get the following:

Computer is booting, SAC started and initialized. Use the "ch -?" command for information about using channels. Use the "?" command for general help. SAC> EVENT: The CMD command is now available. SAC>

So, the firewall rule for tcp:3389 connection is allowed and I created other VM from snapshot successful.

I followed the steps from stackoverflow forum and the Google Cloud troubleshooting but I still cannot access this VM.

Any other suggestions to fix Windows boot problems on GCE?


The source VM instance of snapshot had a ip internal in windows. I reserved the ip internal from GCP console and i created a new VM instance from snapshot successfully.

  • so did you fix your issue ? – Alioua Dec 28 '18 at 22:25

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