I support a family members small business in my free time. They have 8 laptops running Windows 10. Their actual work gets done on a Windows Server 2016 Remote Desktop Server (running in Amazon AWS).
Recently, a few users have been complaining about disconnects/etc (or inability to connect). I am 99% sure it is the wireless in their building. I never have connectivity issues (when I try to connect wherever in the world that I am based on them saying they are having problems), and I have multiple monitoring services that are pinging the server every minute to make sure it is up and running (and alerts me when it is down).
They aren't really tech savvy, so I can't have them troubleshoot/diagnose connectivity issues.
I need some way of
1) having the clients "phone home" every 5 seconds or something to some server that tracks how they are connected (wireless/ethernet) and their signal strength (maybe?) and provide server side reporting that would let me see when they "drop off" the internet or
2) some utility that I can make them start when they are having problems that they can clearly read to me what is going on.
3) something along those lines that provides me an audit of what is happening.
I am stuck between a rock and a hard place. I don't think it's the server disconnecting them, but I also can't currently reliably monitor their connections 24/7 to see what is going on.