I am the Administrator for my local Public Library. We use Deep Freeze on all of our computers, but I go around once every couple of weeks and update them manually. That is, I "unfreeze" them, Install updates, and then re-"freeze" them. We have several Dell Optiplex 980s that otherwise work perfectly, except one tiny hiccup. Whenever we try to update these machines, they act like the updates install successfully. Except for Windows Internet Explorer 11, which throws Error 9C57. I have searched extensively online to try to find a solution, I know all of our computers are properly activated, and I have tried Microsoft Supports solution of manually installing updates "in order". I have reset the SoftwareDistribution folder many times, reset the Windows Update service, run the Windows Update fix tool. Nothing works. The updates it is stuck on are, in order:
2019-01 Security Monthly Quality Rollup for WIndows 7 fox x64-based Systems (KB4480970) Size=31KB Internet Explorer 11 for Windows 7 for x64-based Systems Size=87.6MB Security Update for Windows 7 for x64-based Systems (KB2871997) Size=23KB Security Update for Windows 7 for x64-based Systems (KB3004375) Size=23KB Security Update for Windows 7 for x64-based Systems (KB3046269) Size=25KB Update for Windows 7 for x64-based Systems (KB3068708) Size=23KB Update for Windows 7 for x64-based Systems (KB3184143) Size=92KB
Additionally, whenever I install only part of the updates, they will go through, only to pop back up again later. They claim that the Install was successful, and then the update with the same KB number pop up to be installed again. And I can't get it to stop.
My exact system specs are as follows:
OS Microsoft Windows 7 Pro Version 6.1.7601 Service Pack 1 Build 7601 System Manufacturer Dell Inc. System Model OptiPlex 980 System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 680 @ 3.60GHz, 3591 Mhz, 2 Cores, 4 Logical Processors BIOS Version Dell Inc. A07, 1/21/2011 SMBIOS Version 2.6 Hardware Abstraction Layer Version = "6.1.7601.17514"
Also, in case it's at all relevant for checking at Dell's website, my Service tag is CHC6FQ1
I am completely stuck, so any help would be greatly appreciated!