I've enabled an online archive for some users and changed the default name of it in EAC (exchange online obviously). It changed almost instantaniously on the web, but hasn't changed for days on the desktop outlook. How can I fix that? Fixing profiles isn't supported for exchange accounts, new profile didn't fix the issue.


Do you mean the archive mailbox name in Outlook client (online archive- user@domain.com) is different from the configuration?

In my research, I’m afraid the archive mailbox display name in Outlook client is hard-coded. Please refer to this KB, it is related Outlook 2010, but I think it is same as other versions:


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  • yes, i mean the name of archive in outlook client. any source from MS to confirm, it's hardcoded? – kjubus Feb 14 '19 at 11:28
  • I didn’t find more articles besides the above KB. Maybe someone else have more information. – Shaw Feb 15 '19 at 9:38
  • Just for future reference: i got confirnation from MS, that the archive in Outlook app is, indeed, hard-coded. – kjubus Apr 13 '19 at 14:16

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