Microsoft is managing my email via Office365 and the nameserver is NS1.BDM.MICROSOFTONLINE.COM.

Now I am creating a website using stablehost as the hosting provider.

However, if I change the nameserver to the stablehost nameserver my emails start bouncing.

Stablehost provided my with an IP for the A Record instead.

However, I can't see where to put this in the Office365 Admin Panel.

The Settings -> Domains menu only gives me options for MX, CNAME, TXT and SRV.

  • You CAN move dns over to wherever you like, you know - I use cloudflare - and just enter corresponding MX entries to forward the emails to MS. – TomTom May 8 at 18:27

If the domain is managed by Office 365 you have the option to enter a Custom Record where you can enter the A record.

However, if the domain is managed externally you only have the option to edit the records mentioned in the question. i.e. MX, CNAME, TXT and SRV.


Try this:

  • Sign in to Office 365 account.
  • Choose Setup > Domains.
  • Click Domains on Office 365 Admin page
  • On the Domains page, select a domain.
  • Under DNS settings, choose Custom Records, and then choose New custom record.
  • Click Customer records 5. Choose the type of DNS record you want to add, and type the information for the new record.
  • Choose Save.

Good luck!

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.