I have the following Situation which I do not understand:
Situation until now
1. I have a shared o365 mailbox "AppSupport"
Within the mailbox there is a rule prefixing the subject line with "[AppSupport]" - this works fine
After prefixing the mail, it should be forwarded to an external Jira adress but remain within the application support mailbox for applying other Rules We used to do this with the "Connected Account setting" which worked fine.
Just recently however, it forwarded the mails before adding the prefix so the tickets went into the wrong queue in Jira.
Because of that, I changed the forward into a second rule where I can set the priority:
- the first rule applies the prefix (working)
- the second rule forwards the email (working)
BUT after a successful forward or redirect, the email is deleted. I can not find the email in sent items, junk or deleted items. Its just not there in the inbox. However, the ticketsystem receives the email successfully.
Furthermore, when I add another action such as "after forwarding, mark the mail as read" the email is no longer forwarded. Instead a warning is displayed saying that external forwarding is prohibited, eventhough an exception is made within exchange online:
Does anybody kow why the email is deleted without a sign of it and how I can stop that?