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Questions tagged [polycom]

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0answers
23 views

PoE network (Sonicwall + Cisco) resets when Polycom SIP phones register

We use Polycom 335 and 550 SIP phones in our office and a mix of Sonicwall, Cisco, and Unifi hardware. We're switching SIP providers. Whenever we update any phone's boot server and have it register ...
0
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0answers
22 views

Polycom BToE Connector unpairs after sign-in completion

Our office got a brand new Skype calling system with Polycom VVX 411 phones. We are trying to get the BToE application to work with the phones. They will pair but following the sign in, the BToE will ...
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1answer
74 views

Delays in content sharing from Macs for Polycom/Skype for Business integrated VTC calls

Apologies for the novel, doubly so if this is not the right place. This issue is at the intersection of a lot of different technologies and it's been perplexing both us and our vendors. I'm working ...
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0answers
8 views

Set SUBSCRIPTION timeout on Polycom BLF

I am looking for the provisioning setting in Polycom phones that will allow me to set the expires section for a SIP SUBSCRIPTION. I see there is voIpProt.server.1.expires="3600" For SIP ...
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2answers
266 views

Polycom SoundPoint IP 4000 won't power on. How to isolate power supply?

I have a Polycom SoundPoint IP 4000 SIP conference phone that has sat unused in a box for a number of years. Today, I pulled it out of the box and powered it on with the conference power supply only ...
-1
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1answer
185 views

VOIP phone working intermittently

I'm having problems with my Polycom VVX400 phones. It's the first time i've configured them to work with Aircall.io, our SIP provider. I have them registered just fine and I can make calls, but when ...
0
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1answer
105 views

Polycom phone not requesting DHCP offer

My Polycom IP550 phone is not requesting the DHCP address that my windows 2012 server offered it. I have done a wireshark capture on a mirrored port on our switch and you can see that the phone is ...
0
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1answer
290 views

Polycom VOIP phone seems to mask the secondary device's MAC address from a Cisco switch

When I have a Polycom VOIP phone plugged into a Cisco switch and a laptop plugged into the Polycom phone I get the following. 1) The phone goes into the voice VLAN as expected. 2) The laptop goes ...
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1answer
943 views

Polycom VVX phones automatically logging off Lync 2013

I've got a bunch of polycom VVX sries phones logged in to Lync 2013 using PIN authentication. Everything worked fine, then suddenly several phones spontaneously logged out automatically. Re-keying in ...
0
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1answer
12k views

How to specify TFTP server in DHCP settings?

We have a Windows Server 2012 and I want to run a dhcp server on this machine for the network. In a linux dhcp server I can specify the tftp server and my polycom phones will pick up the directory ...
1
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2answers
15k views

Trying to get a Polycom CX600 phone to work with Lync 2013 server/client

I'm currently trying to setup a Polycom CX600 to test the operability with Lync. We have been using Lync for several months, but only really using the IM aspect. I didn't set the Lync server up ...
2
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1answer
251 views

Polycom IP 650 Custom display

I've been googling all over the place and haven't found a good way to do this. I'm hoping that someone out there has done something like this. I have Polycom 650's and 331 deployed to my users via a ...
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2answers
5k views

Polycom CX500 Lync Phone Edition consistently failing to sign in

I have configured a Lync system which is successfully working with the Lync windows client. I followed the instructions at http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-...
2
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1answer
160 views

Lync and conference phones - do all clients need phone numbers?

Bear with me here - very new when it comes to Lync :) We have a very simple installation up and running right now, with only Lync software clients installed. I've now been requested to install two ...
-1
votes
1answer
4k views

Proper Configuration of Cisco Router for Video Conferencing

I am looking for help configuring a Cisco 861 Router to allow for video conferencing endpoints to connect. I've gotten to the point where I can place and receive calls but cannot receive video on the ...
1
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1answer
99 views

Is there a way to get an “extension board” for a Polycom IP6000 phone? [closed]

I don't see any for sale, but is there a way to get one hooked up to it? Basically, I need 15+ speed dials. Something like this would be great, but for the Polycom instead of Grandstream: http://www....
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2answers
1k views

How do you set up speed dial on Polycom IP6000 phones?

Basically I would like speed dial on this so I can press 1 and it will dial 101 AND I can press 2 and it will dial 555-555-5555. Is there a way to do this?
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2answers
716 views

Polycom HDX7000 & Mac Lync 2010: Video call invitation was not accepted

We have a Lync 2010 server set up along side a Polycom HDX7000 which acts as a Lync endpoint. This works well for Windows Lync users who can dial and have video conferences with the device. When a ...
3
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2answers
3k views

How can I disable the audible MWI on Polycom phones?

By default, when a Polycom VoIP phone has a voicemail message waiting, it both lights the MWI light, and plays a sound every several minutes. I've never met a more self-important feature in a phone, ...
0
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2answers
933 views

Setting Polycom device.net options in the config file

I have several hundred Polycom SoundPoint IP phones and I need to make a config change to them. I would like to effect this config change through the XML config files that are loaded when the phone ...
2
votes
2answers
4k views

Sonicwall settings for Polycom TFTP

I'm switching our VoIP phones (Polycom 301s and 501s) to our data network. They were previously segmented to their own network. This means disabling the DHCP on the Trixbox (Asterisk) server and ...
0
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1answer
175 views

Setting up a polycom voip phone that's already configured with it's sip.id

I Work for a call center but I'm moving out of the city, the boss gave me my phone that I use at work. Now will the phone automatically configure it's self to the network once I plug it in or do I ...
3
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2answers
2k views

Linux DHCPD Mac-Address based Groups

Our Current DHCPD.conf looks like the following. subnet 10.0.32.0 netmask 255.255.255.0 { range 10.0.32.100 10.0.32.254; option subnet-mask 255.255.255.0; option broadcast-...
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2answers
756 views

Setup wiped Polycom phone without SIP server

I'm troubleshooting a Polycom SoundPoint IP 550. I have wiped the hard disk of the phone (via a menu option) and now it's stuck in a reboot cycle. Apparently the only way to setup the firmware of the ...
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4answers
4k views

Polycom Not Registering against Asterisk

We have several Polycom 301s in the office along with 501s, 601s and SoundStation 4001s. Recently several of the 301s and a 4001 have stopped being able to register against Trixbox/Asterisk server and ...